CommerceCXInsights

Role of CX in Business Model Innovation

Defining and delivering what customers want are the keys to your business success. As organizations look to improve upon the customer experience (CX), it’s time to go beyond isolated touchpoints and look at the entire journey. The customer journey heavily influences what an organization will ultimately transform to and is the guiding light for how… Read More >

Recognizing the need for improving your CX before it’s too late

Consumer expectations are higher than ever before, and the importance of a customer experience is morphing into a highly personalized, highly demanding landscape. With the rise of technology and big data, personalization offers brands a competitive advantage, aiming to take experiences to the next level. As companies begin to compete on customer experience, consumers are… Read More >

Debunking Digital Transformations: Three Myths and How to Bust Them

With today’s competitive landscape continuing to evolve, more and more organizations are looking to harness the power of the all-encompassing “digital transformation” to unlock their potential and transform themselves into a more agile customer focused machine. Leveraging the power of digital technologies to create a new, robust digital business can be a game changer for… Read More >

3 Key Benefits of Retail-as-a-Service

If you aren’t changing with the modern consumer today, you are doing something wrong. Increasingly, consumers are turning to online channels for purchasing everything. In fact, the U.S. Census Bureau of the Department of Commerce recently reported that e-commerce sales increased 12.1 percent between the fourth quarter of 2017 to 2018. Brands that don’t meet… Read More >

AI is Knocking on Your Door

The retail landscape is rapidly changing as consumers expect more convenience and better service across the entire retail customer journey. Demands for seamless purchase, fulfillment, and service experiences across channels as well as personalized attention and engaging interactions continue to grow and evolve. This means rethinking how people, processes, systems, data, and logistics work together… Read More >

What Keeps the Insurance Industry Up At Night

In part two of our three-part blog series, we explore what is keeping individuals in the insurance industry up at night. While those in the retail industry are plagued with concerns of Amazon’s looming takeover, the concerns of the insurance industry are much different. With insurance carriers and executives finally realizing that technology can offer… Read More >

What Keeps You Up at Night: Retail Industry

In this three-part blog series, we’ll explore what is keeping executives across the fin tech, reg tech and retail industries up at night. First up, the retail industry. Whether you are a large retail company or a small boutique, there is one consistent factor that is keeping retail professionals and executives up at night: Amazon.… Read More >

NRF 2019 – Key Takeaways and Lessons Learned

Last week, Rob Maille, our Head of Strategy and Customer Experience, attended NRF at the Javits Center in New York City. As the world’s largest retail conference and expo, the annual conference brings together retail vendors and organizations from around the globe. Following the conference, we sat down with Rob to discuss the 2019 show… Read More >

Completing the Customer Journey in 2019 – Five Predictions

In today’s competitive landscape, organizations remain hyper-focused on supporting and embracing the customer experience. To achieve this goal, they need to consider the entire customer journey and stop viewing the buying, selling and servicing cycles as a set of linear disconnected events. As outlined in a previous blog post, we refer to this as the… Read More >

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