CommerceCXInsights

Completing the Customer Journey in 2019 – Five Predictions

In today’s competitive landscape, organizations remain hyper-focused on supporting and embracing the customer experience. To achieve this goal, they need to consider the entire customer journey and stop viewing the buying, selling and servicing cycles as a set of linear disconnected events. As outlined in a previous blog post, we refer to this as the… Read More >

Understanding and Implementing Quote-to-Cash is Business Critical

How well an organization understands and implements a quote-to-cash (QTC) solution can help drive its success—or drive it under. QTC technology brings together all aspects of the sales process; including pricing, contracting, invoicing and payment. However, most organizations still think about these as back office activities and they are unaware of how they influence the… Read More >

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