CommerceCXInsights

Role of CX in Business Model Innovation

Defining and delivering what customers want are the keys to your business success. As organizations look to improve upon the customer experience (CX), it’s time to go beyond isolated touchpoints and look at the entire journey. The customer journey heavily influences what an organization will ultimately transform to and is the guiding light for how… Read More >

AI is Knocking on Your Door

The retail landscape is rapidly changing as consumers expect more convenience and better service across the entire retail customer journey. Demands for seamless purchase, fulfillment, and service experiences across channels as well as personalized attention and engaging interactions continue to grow and evolve. This means rethinking how people, processes, systems, data, and logistics work together… Read More >

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