CommerceCXInsights

Role of CX in Business Model Innovation

Defining and delivering what customers want are the keys to your business success. As organizations look to improve upon the customer experience (CX), it’s time to go beyond isolated touchpoints and look at the entire journey. The customer journey heavily influences what an organization will ultimately transform to and is the guiding light for how… Read More >

What Keeps You Up at Night: Retail Industry

In this three-part blog series, we’ll explore what is keeping executives across the fin tech, reg tech and retail industries up at night. First up, the retail industry. Whether you are a large retail company or a small boutique, there is one consistent factor that is keeping retail professionals and executives up at night: Amazon.… Read More >

NRF 2019 – Key Takeaways and Lessons Learned

Last week, Rob Maille, our Head of Strategy and Customer Experience, attended NRF at the Javits Center in New York City. As the world’s largest retail conference and expo, the annual conference brings together retail vendors and organizations from around the globe. Following the conference, we sat down with Rob to discuss the 2019 show… Read More >

Completing the Customer Journey in 2019 – Five Predictions

In today’s competitive landscape, organizations remain hyper-focused on supporting and embracing the customer experience. To achieve this goal, they need to consider the entire customer journey and stop viewing the buying, selling and servicing cycles as a set of linear disconnected events. As outlined in a previous blog post, we refer to this as the… Read More >

Understanding and Implementing Quote-to-Cash is Business Critical

How well an organization understands and implements a quote-to-cash (QTC) solution can help drive its success—or drive it under. QTC technology brings together all aspects of the sales process; including pricing, contracting, invoicing and payment. However, most organizations still think about these as back office activities and they are unaware of how they influence the… Read More >

How a Commerce Ecosystem Can Transform Your Business

There are several aspects of the buying and selling experience, but to truly transcend that step-by-step view, it’s important to think of the entire process as a customer journey. Supporting and embracing the complete customer experience brings it all together. This is truly the pinnacle of the digital transformation. The buying, selling, and servicing experiences… Read More >

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