CommerceCXInsights

What Keeps You Up at Night: Retail Industry

In this three-part blog series, we’ll explore what is keeping executives across the fin tech, reg tech and retail industries up at night. First up, the retail industry. Whether you are a large retail company or a small boutique, there is one consistent factor that is keeping retail professionals and executives up at night: Amazon.… Read More >

NRF 2019 – Key Takeaways and Lessons Learned

Last week, Rob Maille, our Head of Strategy and Customer Experience, attended NRF at the Javits Center in New York City. As the world’s largest retail conference and expo, the annual conference brings together retail vendors and organizations from around the globe. Following the conference, we sat down with Rob to discuss the 2019 show… Read More >

Seven Questions in Seven Minutes: Get to Know the CommerceCX Co-Founders

In this two part blog series, we asked our co-founders to answer the same set of seven questions in seven minutes. First up, Rob Maille – our Head of Strategy and Customer Experience.  Tell us about your journey into digital experiences In the early 90s, I started out as a systems guy in the Marine… Read More >

Disrupting your business model: three ways to put CX in the driver’s seat

Defining and delivering what customers want are the keys to your business success. As organizations look to improve upon the customer experience (CX), it’s time to go beyond isolated touchpoints and look at the entire journey. The customer journey heavily influences what an organization will ultimately transform to and is the guiding light for how… Read More >

Connect 4: The Winning Tech Combo for End-to-End Engagement (Part 2)

In part two of our Connect 4: The Winning Tech Combo for End-to-End Engagement blog series, we’ll be discussing Customer Relationship Management (CRM) and Quote-to-Cash (QTC) technologies. More specifically how they help businesses create end-to-end engagements that will reshape their commerce ecosystem and ultimately improve their customer experience. It’s important to reiterate that in order… Read More >

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