CommerceCXInsights

NRF 2019 – Key Takeaways and Lessons Learned

Last week, Rob Maille, our Head of Strategy and Customer Experience, attended NRF at the Javits Center in New York City. As the world’s largest retail conference and expo, the annual conference brings together retail vendors and organizations from around the globe. Following the conference, we sat down with Rob to discuss the 2019 show… Read More >

How a Commerce Ecosystem Can Transform Your Business

There are several aspects of the buying and selling experience, but to truly transcend that step-by-step view, it’s important to think of the entire process as a customer journey. Supporting and embracing the complete customer experience brings it all together. This is truly the pinnacle of the digital transformation. The buying, selling, and servicing experiences… Read More >

Connect 4: The Winning Tech Combo for End-to-End Engagement (Part 1)

Perfecting your digital transformation is not a game. Many businesses do not understand how critical end-to-end engagement is for their customers. While difficult to architect and deploy, the good news is that there is a formula to follow that can swiftly, and smartly, help you outmaneuver the competition and stay ahead of the technology curve.… Read More >

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