Successfully Revived Failed CLM Implementation
in Less Than 60 days


IQVIA, the World’s Largest Clinical Trials Company

  • Uses data science and technology to support Principal Investigators (leaders of a drug or medical device study).
  • Contracts with institutions that assist with or manage clinical trials.

“I often forget that CommerceCX is not a part of our team, because they are so committed to our success, and the success of the project.”
– Managing Director, IQVIA


IQVIA initially contracted with a vendor to digitize their Contract Lifestyle Management process, hoping to improve their visibility and automate writing the 6000 contracts IQVIA manages annually. The client’s goal was to speed up their process, freeing up more time for supporting clinical research. When the vendor had made no meaningful progress in their CLM implementation after 18 months, IQVIA sought alternate solutions.

Business Values of
CLM Implementation

  • Completed end-to-end CLM Implementation in 14 months.
  • Streamlined the contract analysis process.
  • Conserved millions of USD in annual savings.

CommerceCX Comes Onboard

We stepped in to help IQVIA resolve their issues with their CLM implementation, working with them to understand their business needs and processes and applying our years of experience in CLM development and Conga. CommerceCX’s work with IQVIA:

  • Showed quick business benefits, with CommerceCX providing a minimum viable product in 60 days.
  • Implemented successful NDA automation through contract signatures in eight months, including change order functionality.
  • Incrementally and efficiently added other functionality, meeting the project goals within 14 months.

After 18 months of non-existent solutions, CommerceCX provided a successful and complete implementation in less than 14.


Revived a Failed Conga CLM Implementation

CommerceCX worked closely with IQVIA to capture all of their organization processes into a complete CLM solution. We automated time-consuming contracting functions across the organization, giving IQVIA associates more time to devote to business needs.

Ensured Fast and Error-Free Responses

Our CLM Implementation brought all contracting teams into the system, allowing them to coordinate easily. Automating and streamlining their Request-for-Proposals response process improved the experience of the 480 users on these teams and continues to assist them in their work.

Minimized Human Error Through Automation

We helped automate over 80% of IQVIA’s CLM Implementation by creating contract templates and integrating third-party contracting systems. CommerceCX worked with IQVIA to develop a library of pre-approved clauses for managing contracts, ensuring contracting details remained consistent.

Integrated DocuSign Into Contracts

CommerceCX added Master Service Agreement templates into IQVIA’s systems to help manage terms and conditions, initiating contact with multiple legal entities to ensure proper implementation.

Why CommerceCX?

CommerceCX helps organizations:

  • Fix CPQ, CLM, and QTC implementations.
  • Create predictable sales cycles through automation.
  • Make error-free Quote-to-Cash (QTC), Configure-Price-Quote (CPQ), Contract Lifecycle Management (CLM), Billing Management, and Pricing Management solutions.

Success Stories

Resolved Broken Lead to Cash
Implementation at Philips

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Fixed Broken Lead to Cash Implementation
in Less Than 12 Weeks

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Reduced Revenue Leakage by 18%
by Digitizing CPQ & Billing

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About CommerceCX

We are Salesforce and Conga experts. We have fixed faulty QTC, CPQ, CLM and CRM implementations for:

  • Ten Fortune 500 companies.
  • Four of the world’s top 10 system integrators.
  • One of the top 5 medical devices companies.
  • The largest pure-play coffee and tea company in the world.
  • The largest clinical trials company in the world.

Speak to an Expert

Sometimes you just need to see how all of these things work together.
We’d be happy to walk you through the Salesforce Platform, the Conga Suite, and how our products can streamline your sales process.

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