Salesforce | CRM/CPQ – Business Analyst | Full time


  • Salesforce Certification (Admin or PD1)

Selection Criteria:

  1. The Selection will be based on combination of the following approaches. Note all interviews will be video interviews through skype/teams.
  2. Initial Phone Screening by HR Manager to determine eligibility.
  3. Request candidate to send some samples of work done on. This should be emailed in MS Word format
    1. Functional Design
    2. User Stories
    3. Business Process flow
  4. Technical /Functional Evaluation Round1
  5. Technical /Functional Evaluation Round2
  6. HR Final Round of Interview

CommerceCX is seeking a full-time Business Analyst with 3-5 years of Business Analysis experience with implementations related to Quote-to-Cash, CRM, or ERP. This is an exciting opportunity for any candidate who wishes to directly contribute to the enhancement of a cutting-edge system using the latest technology and would like to help us reinvent the buying experience in commerce.

What You Will Be Doing at CommerceCX

  • Serve as a Business Analyst and functional expert for Quote-to Cash implementations
  • Conduct business analysis leveraging knowledge of business process design, capabilities, architecture, data flows and integration.
  • Help define new workflows, outcomes, epics, features, user stories and business rules.
  • Prioritize work per release and iteration schedules.
  • Work with Solution Architects, Developers across Onsite and Offshore and contribute to best-in-class user experience.
  • Create and/or contribute to technical and functional documentation such as detailed architectural and system design documents.
  • Participate in project/sprint planning, status, and review meetings.
  • Help Identify problem areas and help identify causes of problems and suggest actions for solving them.
  • Responsible for the timely delivery of projects as per established roadmaps by working closely with the business teams.
  • Develop relationships with multiple business teams for new solution features and technical support.
  • Support future solution strategies by working closely with Business and IT Development teams
  • Assist with functional design including data analysis to business team and gather feedback to influence solution design and approach.
  • Participate in review sessions with functional owners and end-user representatives.
  • Perform gap analysis as is vs. to be.
  • Participate in end-to-end implementation planning including project management, issue management, communication, and change management.
  • Writing and reviewing QA and UAT test scripts
  • Contribute to design discussions with users, technical and functional stakeholders to analyze functional, technical, integration and data needs and clarify, refine, and document requirements.
  • Critically evaluate information and data from multiple sources. Reconcile differences and troubleshoot issues.
  • Collaborate with developers, product managers, subject matter experts, and users to communicate the proposed solution vision and analyze tradeoffs between usability and performance needs.
  • Demonstrate knowledge of the standard Apttus data model for CPQ, Order Management, CLM, Intelligent Workflow and Approvals, Billing and Revenue
  • Recognition, Rebates Management, and others within the Salesforce and Microsoft Dynamics environments.
  • Ensure effective communication between technical and functional resources, both internal and external.
  • Develop specific functionalities within various development languages to meet functional design requirements.

Mandatory Qualifications

  • Bachelors or master’s in computer science or related field.
  • Minimum 3 Years of Business Analysis experience
  • Minimum 2 years Salesforce and/or Microsoft Dynamics Platform experience
  • Experience configuring Salesforce Applications.
  • Ability to work with both the business and functional resources to understand and define functional requirements.
  • Can clearly define requirements and business case for any customization requirements.
  • Ability to use Agile collaboration tools (e.g., MS Teams, Mural, Slack, RTC, Trello, Whitewater tools)
  • Experience with common debugging tools (Firebug, Chrome Developer)
  • Awareness of web, database, and object-oriented software technologies, and
  • Must possess strong communication and interpersonal skills.
  • Ability to work collaboratively within a team environment of cross-functional and cross-vendor teams and deliver to aggressive timelines.
  • Excellent written and verbal Communication skills.
  • Salesforce Admin or Sales Cloud Certification

Optional Qualifications

  • 3 years Quote to Cash experience or CPQ or CLM
  • Additional Salesforce certifications.
  • Experience with hands-on configuration of Apttus or Salesforce CPQ and Contract Management Experience with migration of CPQ across environments.
  • Proven experience with creation of relevant documentation including, but not limited to Apttus QTC solution design document and requirements documentation.

About CommerceCX
CommerceCX is a purpose-driven organization committed to solving problems and creating solutions in the Opportunity-to-Cash areas of the ecosystem for customers selling in the B2B market.
Headquartered in Cary, NC, since its inception in 2016, CommerceCX has evolved into a ‘Value and Outcome’ based consulting services provider in the Salesforce ecosystem in the Configure-Price-Quote (CPQ) and Contract-Lifecycle-Management (CLM) in Health Care, Financial Services, Consumer Goods, and Manufacturing industry verticals. CommerceCX has recently initiated an effort to productizing the solutions.
In 2020, CommerceCX received Inc500 recognition as part of “America’s fastest-growing private companies”. Fueled by success with existing customers in North America and Europe, CommerceCX has established offices and personnel in Europe and India across various business functions to enable and sustain growth.

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