Nothing else matters if your customer doesn't love it
Large enterprise projects are notorious for their high failure rate. In fact, it's estimated that up to 80% of technology projects fail to deliver their desired results. In part, that's due to poor user adoption. Just because you build it, doesn't mean they will use it. You need to think carefully about how you will manage change and consider carefully your user adoption methodology before you launch the solution.
At CommerceCX, we're experts in developing user adoption methodologies that can help you identify an effective strategy for maximizing end-user adoption before you even start your project.
How to guarantee user adoption
Not sure if you are on track?
The best way to know if your solution is easy to use and meets the needs of your customers is to test it with real people. We will recruit people (who align with your customers) and validate that your solution meets their needs. We'll document recommendations for improvement and identify gaps you may want to fill. Contact us today to learn more about our usability testing and heuristic services.
Ready to talk?
Let's sit down and talk about your solutions and the customers who are using them. Our user experience experts and usability teams are ready to help you deliver solutions that your customers will love.