Client Goal
IQVIA Health & Clinical Research, USA
Revive their stalled Conga contract lifecycle management (CLM) implementation
Eliminate human error in contract review and approvals
Ensure 100% accurate contract terms
Integrate external programs into core Salesforce
Implement automatic version control
IQVIA Health & Clinical Research, USA
- Revive their stalled Conga contract lifecycle management (CLM) implementation
- Eliminate human error in contract review and approvals
- Ensure 100% accurate contract terms
- Integrate external programs into core Salesforce
- Implement automatic version control
BACKGROUND AND COMPLEX CHALLENGES
The journey toward automating clinical trials pricing and contracting is fraught with challenges. Contract Research Organizations (CROs) like IQVIA navigate a landscape marked by intricate pricing models and entrenched legacy systems. IQVIA grappled with a manual and cumbersome contract management process, wherein each unique agreement necessitated extensive manual intervention, from editing to redlining and storage without efficient version control.
IQVIA needed a contract lifecycle management system that could handle the incredibly specific needs of their business, while accelerating the contracting process and making life easier for their sales, contracting, and legal teams. Over an 18-month collaboration, Conga and CommerceCX co-developed a targeted solution for IQVIA, with CommerceCX finalizing a crucial product in just 60 days, marking a milestone of our joint effort.
SOLUTIONS THROUGH COLLABORATION
Recognizing these challenges, Conga, CommerceCX, and IQVIA formed a strategic partnership to overhaul the contracting framework. The collaboration aimed to introduce a Contract Lifecycle Management (CLM) system adept at managing clinical trial contracts' multifaceted nature. After weeks of analysis, a comprehensive CLM solution emerged, ready to transform IQVIA's approach within just 60 days. This system was meticulously designed to automate contract management while catering to the nuanced demands of clinical trial contracting.
